Terms and Conditions of Delivery – Healthylife.fi
1. Ordering
Products are selected in the online store by adding them to the shopping cart. The order is confirmed by paying for the contents of the cart at checkout. Customers must provide correct contact details (name, address, email, phone number).
By placing an order, the customer accepts these terms. Once we have received the order, we will send an order confirmation by email with details of the ordered products and prices.
2. Payment Methods
We accept the following payment methods:
- Bank transfer in advance (Perfect Wealth Living OÜ, IBAN: BE55 9056 2152 1544, BIC: TRWIBEB1XXX)
- Credit cards: Visa, Mastercard, Amex, Discover
- Klarna (online banks, cards, invoice, and installment payments under Klarna’s terms)
- Cryptocurrencies (Bitcoin, Ethereum, and others available via Binance)
Advance payment
Orders paid in advance are processed once the payment is received. For pre-orders, payment must be made immediately to secure the pre-order price.
Klarna
Klarna offers invoice, card payments, and installment options. More details and current terms can be found at: www.klarna.com/fi/ehdot.
3. Delivery Methods and Costs
We use Posti, UPS, and GLS as shipping partners.
- Delivery costs are based on weight and delivery method.
- Orders over €120 are delivered free of charge.
- Delivery time for in-stock products is usually 2–5 business days.
- For deliveries outside Finland, a separate shipping quote will be provided before shipment.
Customers receive a tracking code by email or SMS. We recommend using the Posti OmaPosti app or the UPS app for tracking.
4. Sales Area
We deliver products to Finland and other EU countries. Deliveries outside the EU are possible by separate agreement. Contact: .
5. Right of Withdrawal and Returns
Consumers have a statutory 14-day right of withdrawal, unless the product is excluded from returns.
No right of return for:
- food, supplements, Udon oil mix, juices, and smoothies
- opened or unsealed products that cannot be returned for hygiene reasons
- customized or special-order products
Return conditions
- The product must be unused, unopened, and in resalable condition.
- Returns must always be agreed in advance by email or phone +358 45 20 20 280.
- Return shipping costs are paid by the customer, unless the product was incorrect or defective.
- The original delivery cost is refunded only up to the amount of the cheapest available shipping option.
Refunds are processed within 14 days after we receive and inspect the returned item. Refunds are made using the same payment method used by the customer.
Uncollected parcels
Failing to collect a parcel does not constitute a valid cancellation. Actual return costs will be charged to the customer.
Business customers
The right of withdrawal does not apply to business customers unless the product is defective.
6. Complaints and Warranty
If a product is defective or incorrect, contact us immediately at and include a photo of the product and packaging. We will replace the product with an equivalent one or arrange a refund.
Damaged shipments
Check the package condition upon receipt. If the package is damaged, file a damage report with the carrier immediately and contact us.
Warranty
Products come with the manufacturer’s warranty as specified in the user manual. The warranty does not cover transport costs from the customer to our warehouse. For warranty or service matters, contact .
7. Courses and Events
Paid events
Registration is binding. A fee of €30 will be charged for no-shows. Cancellation at least 24 h before the event.
Courses
Registration is binding. The full course fee will be charged for no-shows. Cancellation at least 48 h before the start.
Free events
Pre-registration is recommended. Pre-registered participants have priority for seats, refreshments, and materials.