Delivery and Terms of Sale – Healthylife.fi (EU)
1. Ordering
Products are ordered through the online store by adding them to the shopping cart and completing payment at checkout. The customer must provide accurate and complete contact information (name, address, email address, and phone number).
By placing an order, the customer accepts these terms and conditions.
A binding contract is formed once an order confirmation has been sent by email. We reserve the right to refuse an order for justified reasons (for example, obvious pricing errors or suspected fraud).
2. Payment Methods
We accept the following payment methods:
-
Bank transfer (advance payment)
-
Credit cards: Visa, Mastercard, Amex and Discover
-
Klarna (invoice, card payment or instalments according to Klarna’s terms)
-
Cryptocurrencies (via Binance)
Advance Payment
Orders paid by bank transfer will be processed once payment has been received. For pre-orders, payment must be made promptly to secure the promotional or pre-order price.
Klarna
If Klarna is used, Klarna’s terms and conditions apply. More information is available at:
www.klarna.com
3. Delivery
We deliver to Finland and other EU countries.
Delivery is carried out via Posti, UPS or GLS depending on the destination.
Estimated delivery time is normally 2–7 working days within the EU for in-stock products.
Shipping costs are displayed at checkout before the purchase is completed.
If the delivery address is located in a remote or difficult-to-access area resulting in significantly higher shipping costs, Healthylife.fi reserves the right to provide a separate shipping quotation for approval before dispatch.
The customer will receive a tracking number by email or SMS.
Risk of loss or damage transfers to the customer upon receipt of the goods.
4. Sales Area
We sell to consumers within the European Union.
Delivery outside the EU is possible by separate agreement.
5. Right of Withdrawal (Consumers)
Under EU consumer protection law, consumers have the right to withdraw from the purchase within 14 days from the day the goods are received.
To exercise the right of withdrawal, the customer must notify us in writing by email to:
The customer may also use the standard EU withdrawal form.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
-
Food products and dietary supplements
-
Sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed (for example, used water filter cartridges)
-
Custom-made products
-
Special order products
Products that have been in direct contact with drinking water (such as used filter cartridges) cannot be returned for hygiene reasons.
Handling of Goods During Withdrawal Period
The customer may inspect and test the product as they would in a physical store to determine its nature, characteristics and functioning.
If the product has been used beyond what is necessary for such inspection, we reserve the right to deduct an amount corresponding to the depreciation in value in accordance with EU consumer legislation.
Return Costs and Refunds
The customer is responsible for return shipping costs unless the product is defective or incorrectly delivered.
Refunds will be made within 14 days from receiving the withdrawal notice, but no earlier than when we have received the returned goods or proof that the goods have been sent back.
Refunds will be issued using the same payment method used for the original transaction.
Any original delivery cost will be refunded up to the amount of the least expensive standard delivery option offered.
Unclaimed Shipments
Failure to collect a shipment does not constitute a valid withdrawal.
For unclaimed shipments, actual return and handling costs will be charged.
Business Customers
The right of withdrawal does not apply to business customers.
6. Complaints and Warranty
For defective goods, the consumer has rights under applicable national consumer protection legislation within the EU.
Complaints must be made within a reasonable time after the defect has been discovered.
Contact:
Please include a description and photos of the product and packaging.
In case of a confirmed defect, the product will be repaired, replaced, or refunded in accordance with applicable law.
Transport Damage
Damage during transport must be reported to the carrier immediately upon receipt and then reported to us without delay.
Warranty
Certain products may include a manufacturer’s warranty as specified in the product documentation.
The warranty does not limit statutory consumer rights.
Unless otherwise stated, warranty does not cover shipping costs from the customer to our warehouse.
7. Courses and Events
Paid Events
Registration is binding. A €30 fee will be charged for cancellations not made in advance.
Cancellation must be made at least 24 hours before the event.
Courses
Registration is binding. Failure to cancel at least 48 hours before the start of the course will result in full charge.
Free Events
Pre-registration is recommended. Pre-registered participants receive priority for seating, materials and refreshments.
8. Governing Law and Dispute Resolution
These terms are governed by applicable EU consumer protection legislation.
In the event of a dispute that cannot be resolved amicably, the consumer may use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/
Nothing in these terms limits the consumer’s mandatory statutory rights under applicable national law.